Terms and Conditions
Terms and Conditions
Last Updated: 01/07/2026
About Us
This website is operated by Sweetie Kingdom ("we", "us", "our").
Business Name: Sweetie Kingdom
Email: info@sweetiekingdom.co.uk
Registered Address: Sweetie Kingdom, 10 Bayford Road, Littlehampton, BN17 5HL
By using our website and placing an order, you agree to these Terms and Conditions.
Products
We make every effort to ensure product descriptions, images and prices are accurate. However, colours, packaging and product appearance may vary from images shown.
All products are subject to availability.
We reserve the right to discontinue products or change product specifications without notice.
Orders
When you place an order, you will receive an email confirming receipt of your order.
A contract between us is only formed when your order has been accepted and dispatched.
We reserve the right to refuse or cancel orders where:
- Payment cannot be authorised.
- Products are unavailable.
- Pricing errors have occurred.
- Fraudulent activity is suspected.
Prices and Payment
All prices are shown in Pounds Sterling (£).
Payment must be made in full before goods are dispatched.
We accept payment through secure payment providers available at checkout.
Prices may be changed without notice.
Delivery
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
- Postal services or couriers.
- Adverse weather conditions.
- Events outside our reasonable control.
Risk in the goods passes to you upon delivery.
Please inspect your order upon arrival and contact us within 48 hours if there is an issue.
Returns and Refunds
Under the Consumer Contracts Regulations, customers may have the right to cancel certain orders within 14 days.
Due to the nature of food products, we cannot accept returns of sweets or food items unless:
- The products are damaged.
- The products are faulty.
- The incorrect items have been supplied.
If there is a problem with your order, please contact us within 48 hours of receipt.
Refunds will be processed to the original payment method.
Allergens and Food Information
Our products may contain or come into contact with:
- Nuts
- Peanuts
- Milk
- Soya
- Wheat
- Gluten
- Eggs
Full allergen information should be checked before consumption.
Customers are responsible for reviewing ingredient and allergen information before purchasing.
If you have any allergy concerns, please contact us before ordering.
Gift Boxes and Pick & Mix
Where sweets are mixed, cross-contamination between products may occur.
We cannot guarantee any Pick & Mix product is completely free from allergens.
Website Use
You agree not to:
- Use the website unlawfully.
- Interfere with website security.
- Copy or reproduce website content without permission.
All website content remains our intellectual property unless otherwise stated.
Limitation of Liability
Nothing in these Terms excludes liability where it would be unlawful to do so.
Our total liability shall not exceed the value of the products purchased.
We are not liable for indirect or consequential losses.
Privacy
Your personal information will be handled in accordance with our Privacy Policy.
Changes to These Terms
We reserve the right to amend these Terms and Conditions at any time.
Updated versions will be published on this website.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
Email: info@sweetiekingdom.co.uk
Telephone:
Address: Sweetie Kingdom, 10 Bayford Road, Littlehampton, BN17 5HL